# Category: Troubleshooting

### [Maximo EAR File Deployment on Websphere Encryption Issue](/content/maximo-ear-file-deployment-on-websphere-encryption-issue/index.html)  
November 25, 2024  
While installing Maximo Asset Management (MAM) 7.6.1.3 on WebSphere Application Server (WAS), we encountered a critical issue during the Tivoli…

### [Maximo Log Levels](/content/maximo-log-levels/index.html)  
June 26, 2024  
Reviewing log files is essential during troubleshooting. Often, one must sift through hundreds of lines to pinpoint the cause of…

### [Renewing SSL Certificates for IBM WebSphere and Apache Tomcat](/content/renewing-ssl-certificates-for-ibm-websphere-and-apache-tomcat/index.html)  
September 22, 2022  
Renewing a certificate for IBM WebSphere or Apache Tomcat is a relatively straightforward process.  There are, however, some subtle differences…

### [MxMobile: Using Saved Queries with A3J Group’s Mobile Apps for IBM Maximo](/content/using-saved-queries-with-a3j-groups-mxmobile-mobile-apps-for-ibm-maximo/index.html)  
February 2, 2022  
As we all know, saved queries can make our workload much easier to manage when you’re having to sort through…

### [Unable to Find Records in IBM Maximo](/content/unable-to-find-records-in-ibm-maximo/index.html)  
June 29, 2021  
If you are searching for items and your descriptions do not present any search returns then you may need to…

### [Editing Font Sizes in IBM Maximo – Long Description and Log Defaults](/content/editing-font-sizes-in-ibm-maximo-long-description-and-log-defaults/index.html)  
May 4, 2021  
How to change the Long Description and Log Default font sizes for all apps in IBM Maximo: If you’re like…

### Maximo Application Suite

- Accelerated Time to Value  
- Lower Total Cost of Ownership  
- Scalable, Integrated Platform  
- Continuous Innovation & Updates

### Visual Inspection

- Accelerate Defect Detection  
- Flexibility to Train and Deploy  
- Increase Uptime 24/7 Real Time Monitoring  
- Better Worker Safety

### Monitor

- Enterprise Level Data Aggregation  
- Scaled Operations  
- AI Deductions  
- Advanced Root Cause Analysis

### Predict

- Condition Based Maintenance  
- Lower Costs  
- Better Asset Availability  
- Reduced Risk

### Manage

- Comprehensive View of Assets  
- Understand Resource Attributes, Configuration and Relationships  
- Drill Down View

### Health

- Improve Reliability  
- Performance Insight  
- Better Planning  
- Clean Data  
- Optimization – Data, Costs, Risks

### Mobility

- Boost Productivity  
- Safer Workplace  
- Reduce Knowledge Gaps  
- Avoid Downtime

### Maximo Assist

- AI-Powered Troubleshooting & Guidance  
- Faster Issue Resolution in the Field  
- Knowledge Capture & Reuse Across Teams  
- Smarter Decisions with Contextual Insights

### Enhancement

- Configuration  
- Integration & data loading  
- Report improvement  
- Screen view & workflow changes

### Sustainability

- Report  
- Troubleshoot  
- Learn  
- Teach  
- Lead

### Change Management

- Advanced systematic improvements  
- Tailored procedure implementation  
- Script-, report-, and application-level source and document control through Git repository software  
- Training on how to document and deploy changes

### Monitoring

- Active monitoring of your IBM Maximo system’s heartbeat  
- Triggered notifications and support tickets when Maximo is not responding  
- Automated Escalations based on the health of various critical background processes.  
- Periodic and quarterly scheduled system health checks

### System Support & Trouble Shooting

- On Demand Support  
- Advanced Troubleshooting  
- Access to A3J Group’s Maximo Support Environment to submit trouble tickets  
- Directly report bugs, request fixes and enhancements

### System Patching & Environment Refreshes

- Tentative, bi-annual feature pack releases from IBM  
- Minor patches (defined by the last number in the version model)  
- Quarterly lower environment refreshes

### Admin

### MxAsk
- Create new self-service requests in a wizard-style format, and view the details of their open service requests.

### MxApprove
- Accept, reject, and reassign assignments, review assigned records, and view your workflow inbox.

### MxMobile
- A suite of mobile applications designed to integrate with IBM Maximo Asset Management. These apps modernize workflow, expedite inventory processes, reduce time spent on data entry, and more.

### Workflow

### MxMeter
- View and enter meter readings, view trends in graphical format, and create readings while in offline mode.

### MxAsset
- Scan barcodes and view maintenance facts. Create meter readings, work orders or service requests. Toggle asset downtime.

### MxWork
- Create new work orders on the go, view existing work orders and attachments, and capture fingertip electronic signatures.