Category: Troubleshooting

Maximo EAR File Deployment on Websphere Encryption Issue

November 25, 2024
While installing Maximo Asset Management (MAM) 7.6.1.3 on WebSphere Application Server (WAS), we encountered a critical issue during the Tivoli…

Maximo Log Levels

June 26, 2024
Reviewing log files is essential during troubleshooting. Often, one must sift through hundreds of lines to pinpoint the cause of…

Renewing SSL Certificates for IBM WebSphere and Apache Tomcat

September 22, 2022
Renewing a certificate for IBM WebSphere or Apache Tomcat is a relatively straightforward process. There are, however, some subtle differences…

MxMobile: Using Saved Queries with A3J Group’s Mobile Apps for IBM Maximo

February 2, 2022
As we all know, saved queries can make our workload much easier to manage when you’re having to sort through…

Unable to Find Records in IBM Maximo

June 29, 2021
If you are searching for items and your descriptions do not present any search returns then you may need to…

Editing Font Sizes in IBM Maximo – Long Description and Log Defaults

May 4, 2021
How to change the Long Description and Log Default font sizes for all apps in IBM Maximo: If you’re like…

Maximo Application Suite

Accelerated Time to Value
Lower Total Cost of Ownership
Scalable, Integrated Platform
Continuous Innovation & Updates

Visual Inspection

Accelerate Defect Detection
Flexibility to Train and Deploy
Increase Uptime 24/7 Real Time Monitoring
Better Worker Safety

Monitor

Enterprise Level Data Aggregation
Scaled Operations
AI Deductions
Advanced Root Cause Analysis

Predict

Condition Based Maintenance
Lower Costs
Better Asset Availability
Reduced Risk

Manage

Comprehensive View of Assets
Understand Resource Attributes, Configuration and Relationships
Drill Down View

Health

Improve Reliability
Performance Insight
Better Planning
Clean Data
Optimization – Data, Costs, Risks

Mobility

Boost Productivity
Safer Workplace
Reduce Knowledge Gaps
Avoid Downtime

Maximo Assist

AI-Powered Troubleshooting & Guidance
Faster Issue Resolution in the Field
Knowledge Capture & Reuse Across Teams
Smarter Decisions with Contextual Insights

Enhancement

Configuration
Integration & data loading
Report improvement
Screen view & workflow changes

Sustainability

Report
Troubleshoot
Learn
Teach
Lead

Change Management

Advanced systematic improvements
Tailored procedure implementation
Script-, report-, and application-level source and document control through Git repository software
Training on how to document and deploy changes

Monitoring

Active monitoring of your IBM Maximo system’s heartbeat
Triggered notifications and support tickets when Maximo is not responding
Automated Escalations based on the health of various critical background processes.
Periodic and quarterly scheduled system health checks

System Support & Trouble Shooting

On Demand Support
Advanced Troubleshooting
Access to A3J Group’s Maximo Support Environment to submit trouble tickets
Directly report bugs, request fixes and enhancements

System Patching & Environment Refreshes

Tentative, bi-annual feature pack releases from IBM
Minor patches (defined by the last number in the version model)
Quarterly lower environment refreshes

Admin

MxAsk

Create new self-service requests in a wizard-style format, and view the details of their open service requests.

MxApprove

Accept, reject, and reassign assignments, review assigned records, and view your workflow inbox.

MxMobile

A suite of mobile applications designed to integrate with IBM Maximo Asset Management. These apps modernize workflow, expedite inventory processes, reduce time spent on data entry, and more.

Workflow

MxMeter

View and enter meter readings, view trends in graphical format, and create readings while in offline mode.

MxAsset

Scan barcodes and view maintenance facts. Create meter readings, work orders or service requests. Toggle asset downtime.

MxWork

Create new work orders on the go, view existing work orders and attachments, and capture fingertip electronic signatures.